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Communication between home and school

Effective Communication with our Families

The purpose of this page is to serve as a guide for ensuring effective communication between parents/carers and school staff by signposting effective ways to communicate with our staff team.

It is the school’s aim to work with parents/carers to solve problems wherever possible. Where it is not possible to reach your preferred outcome and/or when we just do not agree we still hope that these communications can remain respectful and polite.

This page also sets out who is best to contact and who parents/carers could escalate concerns to in an attempt to find a collaborative solution.

General Enquires & Information

Reception Team

Our reception staff are here to help answer general queries.  Our team can be contacted via phone 0121 628 0010 or email: reception@knbs.co.uk

Finance Team

For enquiries regarding ParentPay please contact our Finance Team; they are here to help and can be contacted via phone 0121 628 0010 or email: finance@knbs.co.uk

Weekly Communication

Many questions can be answered by reading our weekly communications; these are tailored to each year group.  These are released each Friday and stored in an easily searchable way:

KNBS Parent App (My Child at School)

We have a School App, where parents can access their son’s timetable, reports, behaviour and attendance records along with many other features.  Contact us at: enquiry@knbs.co.uk, ‘For the Attention of: Mr Smith’, if you would like access to this.

Contacting Tutors or Teaching Staff

To contact a member of teaching staff or tutor with a query, question or concern, please email: enquiry@knbs.co.uk adding the staff member's name in the subject line.  You can identify your son’s tutor from the table below and his teachers from his timetable on the parent App, show my homework App, or his timetable in his school handbook.

We use the enquiry line so that your email can be added to our communication tracking and in the case of absence this will ensure someone is allocated to communicate with you in proxy.  If parents email staff directly, we may not be aware that you are expecting a reply and your communication could get lost in times of absence.

Pastoral Queries – Contacting your son’s Form Tutor/Head of Year:

Pastoral Team Structures 2021-22

Form

C

L

R

T

V

A

7

H. Brown

G. Day

O. McNaughton

L.Cooke

E. Cooper

R. Gowreesunker

8

J. Naylor

S. Turley

L. Holder

R. Woolley

J. Williamson

E. Delaney

9

D. Thomas

C. Lanham

T. O’Neill

R. Hodgetts

H. Clegg

D. Day

10

M. Turner

T. Ouazzani

U. Akhtar

S. Sajed

A. Molosaine

M. Judd

11

G. Jones

J. Butler

E. Knight

/S. Kirk

D. Onwunage

A. Maxwell

N/A

 

Head of Year

Assistant Head of Year

Linked Senior Leader

7

P. Bishop

K. Francis

F. Yussuf

S. Goult

8

L. Kendall

9

G. Rehman

10

P. Garvey

E. Knight

R. Hanson

11

R. Hanson

Curriculum Queries – Contacting your son’s teacher / Head of Department of Faculty

To contact a member of teaching staff with a query, question or concern, please email: enquiry@knbs.co.uk adding the staff member's name in the subject line.  You can identify your son’s tutor from his timetable on the parent App, Show My Homework, or your son's paper timetable.

We use the enquiry line so that your email can be added to our communication tracking and in the case of absence this will ensure someone is allocated to communicate with you in proxy.  If parents email staff directly, we may not be aware that you are expecting a reply and your communication could get lost in times of absence.

There may be an occasion where you wish to contact a Head of Department or Head of Faculty, or member of the Senior Leadership Team. To make successful communication please email: enquiry@knbs.co.uk adding the staff member's name in the subject line.

Subject

Head of Department

Second in Department/Lead Teacher

Head of Faculty

Linked Senior Leader

English

L. Holder

D. Thomas

 

C. Moysi

Mathematics

G. Jones

A. Maxwell

 

J. Butcher

Science

R. Hodgetts

S. Kirk

R. Hodgetts

V. Bartlett

Art

R. Gowreesunker

 

R. Gowreesunker

V. Bartlett

Computing/Business Studies

D. Day

 

 

J. Butcher

Drama

 

C. Lanham

R. Gowreesunker

 

Food Technology

 

H. Brown

R. Hodgetts

 

Geography

H. Clegg

 

J. Williamson

 

History

J. Williamson

 

J. Williamson

 

Modern Foreign Languages

T. Ouazzani

 

 

J. Butcher

Music

J. Naylor

 

 

V. Bartlett

Physical Education

M. Turner

 

 

V. Bartlett

Personal Development

 

S. Turley

 

S. Goult

RE

 

S. Goult

J. Williamson

C. Moysi

Resistant Materials

 

R. Woolley

R. Hodgetts

V. Bartlett

Outdoor Education

 

B. Julian

 

D. Clayton

When things go wrong…

We have a complaints policy if things go wrong with our communication processes. Please refer to the two policies below if you have are unsatisfied with the communication that you have received.

Documents  
Complaints Policy VIEW
Protocol for managing serial and unreasonable complaints VIEW

Please keep your contact details up to date

lt is important that the school has current phone numbers, home address and e-mail address, including emergency contact details on file in our school data system. If you move or change your phone number, it is imperative that you notify the school and update your details. Please visit or contact the main office.

Other Important Information

School Office Hours: 08:00am – 16:00pm Monday - Friday.

Phone: 0121 628 0010

Email: enquiry@knbs.co.uk

We will try our best to respond to emails within two working days; staff often respond quicker than this, and if we need longer to provide a detailed answer, we expect that you are kept informed.

Please be aware that during this period, Covid has impacted on absence rates and teachers may need a little longer to respond if they are affected by a case of Covid.